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Policy Statements

Compass services to improve health and wellbeing logo

Our Commitment to Equality & Diversity

‘Valuing each Individual’ is one of our core values at Compass and is underpinned by equality of opportunity and celebrating diversity. We are committed to promoting equality and inclusivity in all that we do through the deployment of staff teams that are representative of the communities we serve and proactively respond to local diverse needs.

We will:

  • Promote an organisational culture of awareness, fairness, openness  and responsiveness
  • Create a culture and environment in which individual differences and the contributions of children, young people and families, and our staff are recognised, celebrated and valued
  • Provide equitable and accessible services to all children, young people and families are entitled to regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation, past offending, caring responsibilities or social class
  • Ensure our services are delivered flexibly using a person-centred approach to meet the diverse needs of our beneficiaries by understanding, adapting and meeting their individual needs holistically
  • Select those for employment, promotion, training, or any other benefit on the basis of knowledge, experience, skills and values
  • Have clear policies and procedures and support processes in place that enable our beneficiaries, candidates for jobs, paid and non paid staff make a complaint if they feel they or others within Compass have been unfairly treated
  • Review all our service delivery employment practices and procedures to ensure fairness
  • Treat all breaches of our equality, diversity and inclusion (EDI) policy seriously
  • Continue to further improve our EDI Policy Framework, procedures and practices through the organisational steering group and thematic working groups.
  • Commit to shared learning across staff teams and a cycle of continuous improvement that will improve our internal policies, procedures, processes and practices that in turn further increase positive service user and staff experiences

Our named lead for Equality & Diversity is Rachel Bundock, CEO. If you require this policy statement in an alternative format, please email: info@compass-uk.org

Gender Pay Gap

Our ambition is for our people to be representative of the children, young people and families we support as well as the communities we serve. This is the first gender pay gap report that we have completed following our significant growth during 2023. Read more here.

Safeguarding

At Compass, safeguarding is our top priority. Read more.

Compass Safety Incident Response Plan

Many of Compass services are provided on behalf of NHS organisations which allows us to develop best practice in line with the standards people expect from their health and care services. One of our shared priorities is the safety of people who encounter Compass health and wellbeing services, continuously learning and improving our safety practices both as an individual organisation but also as a partner in care.

We are pleased to publish the Compass Safety Incident Response Plan in line with the requirements of the new national NHS safety strategy which has been endorsed by our Board of Directors. Our plan sets out our safety priorities, what and how we will investigate to ensure we fully understand how incidents happen, how we will learn and where we will focus our improvement work. Read the plan here.

Privacy

Compass provides health and wellbeing services to children, young people and their families and carers across the UK. This privacy notice explains how we collect, use and protect personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are committed to safeguarding personal data and being transparent about how we handle it. If anything is unclear or you would like more information, please speak to a member of staff or contact Compass using the details below.

Who We Are

Data Controller: Compass – Services to Improve Health and Wellbeing 
Registered Address: 2nd Floor Marlborough House, Westminster Place, York YO26 6RW
Main Contact for Data Protection Queries: information.governance@compass-uk.org

If you have any questions about how we use personal information, we encourage you to speak with the Compass service that you have had involvement with in the first instance.   The service will have a good understanding of your situation and is most likely to be able to assist with your query.

However, if you still have concerns or need more detailed information about how we handle your data, you can contact our data protection officer.

ICO Registration and Data Protection Officer

Compass is registered with the Information Commissioner’s Office (ICO), which oversees data protection across the UK.

ICO Registration Number: Z6968206

We have an appointed Data Protection Officer (DPO) to support our compliance with data protection law and help ensure your rights are protected.

Data Protection Officer

Laura Palmariello. Email: laura@dataprivacyexpert.co.uk

You can contact our DPO if you have any concerns about how your data is being handled or wish to raise a privacy-related issue that cannot be resolved at service level.

Why we collect and use Personal Data

We collect and use personal information to help us deliver safe, effective and tailored services to the people we support. This might include name, contact details, health information or other relevant background, depending on the service and your relationship with us.

For our Privacy leaflet click here.

For the full policy click here.

Social value

Together we are stronger and everyone can contribute.

Bringing value to communities is central to our charitable aims. We focus on supporting local projects that deliver social, economic and environmental benefits to residents. We achieve this by:

  • Bringing people together to generate ideas and solutions, rather than working in isolation
  • Sharing resources to create maximum effect
  • Using knowledge and data to respond to challenges and empower people within their communities to work together to bring about change

Our social value policy helps Compass staff to achieve these things; as an employer and a provider of services. Each service has its own plan so it can actively support identified needs and opportunities within local communities.

Comments & Complaints

Our aim is to ensure people receive the best service and experience and it made a difference when it mattered.

We would like to hear about your experience of using a Compass service and any suggestions for how we might do things better or differently.

Health and Safety

Principles

The health and safety of employees, non-paid staff , service users and the general public undertaking Compass managed activities or accessing a Compass managed building is paramount.

Compass, as well as acknowledging the responsibility of everyone for their own and others safety, will ensure that the health and safety of individuals is protected as far as possible by:

  • Ensuring appropriate risk assessments are carried out and where risks are identified they are either eliminated or mitigated to an acceptable level.
  • All employees, volunteers, service users and the general public are made aware of their responsibilities for health and safety.
  • All paid and non paid staff receive adequate training on health and safety matters and this training includes regular updates.
  • Local procedures are in place to ensure all mitigation identified is in place.
  • A system of audit is in place to ensure compliance with all health and safety procedures.
  • A system is in place and understood by all employees; where health and safety incidents are reported, with causes investigated and any learning shared.

Named Leads

  • The named Health and Safety Lead for Compass is Olakunle Dare (Finance & Corporate Service Director & Executive Director)
  • The named Competent person for Compass is Bell Global Property Services (UK) (H&S Consultant to whom the role has been subcontracted)

Emotional Health & Wellbeing Statement of Intent

Compass recognises the importance of emotional health and wellbeing within the workplace and is committed to ensuring it is given the same priority as physical health and safety.

Emotional wellbeing is a shared responsibility between staff and Compass. Everyone has a responsibility to proactively safeguard their own wellbeing and offer peer support when appropriate. Compass has a responsibility for fostering the wellbeing of all staff (paid and non-paid) by ensuring:

  • Work related causes of poor health and wellbeing are identified and mitigated where possible.
  • All employees and volunteers receive appropriate training on issues regarding emotional health and wellbeing.
  • All employees, volunteers, and service users are made aware of how to challenge stigma and can support their own and others’ wellbeing.
  • Local procedures are in place to support all staff with any health and wellbeing issues.
  • Staff understand the prevalence of wellbeing issues, its effects and how to implement low cost / no cost preventative initiatives within their teams.
  • Emotional health and wellness culture is embedded across the organisation

Our commitment to achieving Net Zero

Compass are committed to achieving Net Zero emissions by 2050. To assist us in achieving this, we have established our first Carbon Reduction Plan (Baseline). This baseline will be the basis of a more detailed review into our carbon emissions and establish firm reduction targets for the future.

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